Master Ecosystem Terms of Use

1.1 Acceptance of Terms & Ecosystem Scope

By accessing, browsing, registering for, or transacting on instatearts.com or any official subdomain, regional directory, portal, or service operated by In State Arts, LLC (collectively, the “ISA Ecosystem”), you acknowledge that you have read, understood, and agree to be bound by these Master Terms of Use (“Terms”) and our Master Privacy Policy. If you are entering into these Terms on behalf of a business, non-profit, cultural organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

1.2 Eligibility & Account Security

The ISA Ecosystem is intended for individuals who are at least eighteen (18) years of age. When you create an account, claim an organization profile, or access a client workspace, you agree to provide accurate, current, and complete information and to maintain the confidentiality of your login credentials. You are solely responsible for all activity occurring under your account.

1.3 Editorial Content, Arts News & Interactive Discovery Tools

The main In State Arts website features original editorial articles, cultural journalism (including regional Arts News features), and interactive discovery resources—such as State Arts & Culture Trivia, Area Code cultural guides, ZIP Code exploration tools, and regional rollout hubs. All such content is provided for informational, educational, and cultural discovery purposes only. While ISA strives for historical, geographic, and community accuracy, we make no warranties regarding the completeness or timeless accuracy of public cultural data.

1.4 Intellectual Property & Brand Protection

All proprietary platform architecture, visual design, custom graphics, editorial features, compilations, trademarks, service marks, and logos—including but not limited to In State Arts™, Arts Hub & Directory™, InJoy™, InClusion™, InTriguing™, InSpire™, InCompaz™, InCompaz+™, and True North Grid™—are the exclusive intellectual property of In State Arts, LLC or its licensors. Except as expressly authorized in writing by ISA, you may not copy, scrape, harvest, frame, reproduce, republish, or distribute any portion of the ISA Ecosystem or use automated data-mining, crawler, or extraction tools against our portals.

2.1 Directory Structure & The Five “In*” Community Hubs

ISA operates state-specific cultural and business directories (such as the Colorado Arts Hub & Directory at coahd.instatearts.com and future state directory subdomains). Directory listings and community contributions are organized across our five core category pillars: InJoy (Events & Entertainment), InClusion (Community & Culture), InTriguing (Visual, Performing & Literary Arts), InSpire (Education & Wellness), and InCompaz (Business & Support Services).

2.2 Free Community Profiles vs. Paid Business & Partner Tiers

• Community & Artist Profiles: Eligible artists, creatives, and community contributors may register for complimentary or entry-level directory profiles in accordance with the features described on the applicable regional directory registration page.
• Paid Business & Partner Membership Tiers: Organizations, venues, and commercial entities may subscribe to paid Business or Partner directory tiers to unlock enhanced profile visibility, promotional tools, and eligibility for exclusive ecosystem privileges (including access to the InCompaz+ Service Marketplace).
• Billing & Renewals: Paid directory memberships are billed in advance on the recurring cycle (monthly or annual) selected at checkout at the applicable membership rates displayed at the time of enrollment. Unless cancelled prior to the next renewal date through your member portal or via a verified request to the ISA Support Center, paid directory memberships renew automatically.

2.3 “Claim Your Listing” Verification & Public Data License

To foster public cultural discovery, ISA may compile preliminary directory listings for arts organizations, venues, and businesses from publicly available records. To claim, edit, or manage an existing listing, you must complete ISA’s verification process and represent under penalty of law that you are the authorized owner, officer, or designated agent of that entity.

By creating, claiming, or publishing a directory listing, event, classified, coupon, photo, audio/video sample, or article, you grant In State Arts, LLC a worldwide, non-exclusive, royalty-free license to host, index, display, format, and promote that public listing content across the regional directory, the main instatearts.com discovery portal, and affiliated ISA promotional channels.

2.4 Directory Conduct, Reviews & Listing Removal

Directory members may not publish defamatory, fraudulent, infringing, or unlawful material, nor post fabricated reviews or impersonate another artist or business. ISA reserves the sole right to moderate, recategorize, suspend, or remove any listing or user contribution that violates community trust or these Terms.

3.1 Scope of InCompaz+ Platform Services

InCompaz+ (ip.instatearts.com) is ISA’s managed business growth, customer relationship, and automated outreach infrastructure—including our Local Renown, Regional Renown, and National Renown subscription tiers. InCompaz+ provides subscribing businesses and arts organizations with dedicated digital workspaces, lead capture funnels, customer pipeline management, conversational booking tools, and automated email/SMS communication capabilities.

3.2 Non-Disruptive Custom Subdomain & Sidecar Deployment

Established businesses and arts organizations are never required to abandon or replace their existing primary website or hosting provider to utilize InCompaz+. At the subscriber’s election, InCompaz+ campaigns, seasonal promotions, event funnels, or pilot initiatives may be deployed via a dedicated custom subdomain (for example, outreach.[yourdomain].org) routed through standard DNS records to your isolated ISA workspace while your primary website continues operating without interruption. You retain full ownership of your primary domain name at all times.

3.3 Dedicated Workspace Isolation & Subscriber Data Ownership

Each InCompaz+ organization operates within a logically isolated tenant workspace. All customer contact lists, patron records, inquiry histories, and campaign analytics that you import or capture within your dedicated workspace remain your confidential business property. ISA does not commingle, sell, or share your workspace contacts with other directory members or competing organizations.

3.4 Subscription Billing, Onboarding Setup & Cancellation

InCompaz+ subscriptions are billed according to the plan tier, recurring billing cadence, and any applicable one-time workspace setup or onboarding fees displayed at checkout. One-time onboarding and technical provisioning fees cover immediate infrastructure configuration and are non-refundable once workspace provisioning begins. Recurring platform subscriptions automatically renew each billing cycle unless cancelled prior to the renewal date.

3.5 Acceptable Use & Messaging Compliance (TCPA / CAN-SPAM / Carrier Rules)

When using InCompaz+ communication tools to send emails, text messages (SMS/MMS), or automated follow-ups to your patrons or leads, you agree to comply strictly with all applicable federal, state, and telecommunications regulations—including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and US wireless carrier A2P 10DLC messaging rules. You may only message individuals who have provided valid, verifiable opt-in consent, and you must honor all STOP, opt-out, and unsubscribe requests immediately.

4.1 Marketplace Eligibility & Verified Member Access

The InCompaz+ Service Marketplace is an exclusive fulfillment store designed to provide production-ready editorial content and multi-channel regional media placements. Access to purchase services within the Marketplace is restricted to businesses and organizations maintaining an active, verified Business or Partner Membership on an official ISA Regional Directory (or holding an active authorized promotional access credential issued by ISA). ISA reserves the right to verify active directory membership status prior to commencing production on any Marketplace order.

4.2 Written & Editorial Content Services

• Creative Brief & Intake: Following checkout for any written or editorial package (such as blog articles, press releases, website copy, social media copy, email newsletters, scripts, or white papers), you will be prompted to submit a project intake brief detailing your topic, audience, and brand guidelines.
• Revisions & Acceptance Window: Standard editorial deliverables include up to two (2) rounds of reasonable revisions based on your original intake brief, provided revision requests are submitted within seven (7) calendar days of draft delivery.
• Finality of Sale: Because editorial research and writing assignment begin promptly upon intake confirmation, all editorial content orders are final and non-refundable once production has been initiated.
• Copyright & Ownership Transfer: Upon full payment and final delivery, ISA assigns to you full ownership and commercial usage rights in the final custom written deliverable prepared for your organization.

4.3 True North Grid Media Collective (Print, Audio, CTV & DOOH)

The True North Grid Media Collective enables eligible members to reserve single-channel or multi-channel advertising placements across regional print publications, streaming digital audio networks, connected television (CTV), and digital out-of-home (DOOH) venue screens. All True North Grid orders are subject to the following media-buying terms:

• Media Slot Reservation & Finality of Sale: Media placements require immediate inventory reservation and production coordination across regional publishing and broadcast partners. Accordingly, all True North Grid media orders are 100% final and non-refundable upon purchase.
• Creative Intake Deadlines & Late Rescheduling: Advertisers must submit complete creative assets (or required creative intake materials) by the production cutoff deadline specified in the post-checkout onboarding schedule (typically at least ten [10] business days prior to the target flight or print issue date). If approved creative materials are not received by the cutoff deadline, ISA reserves the right to roll the placement forward to the next available flight window or publication cycle, which may incur an administrative rescheduling fee as disclosed in your campaign onboarding documentation.
• Publisher & Broadcast Network Clearance: All advertisements are subject to content, technical, and standards approval by both ISA and the participating print publishers, streaming audio platforms, television networks, and physical venue operators. Ads promoting unlawful products, deceptive claims, hate speech, adult/explicit material, or unverified political/medical claims will be rejected, and the advertiser must supply compliant replacement creative.
• Estimated Impression Ranges & Make-Good Remedy: Any audience reach, circulation, or digital impression figures referenced in Marketplace product descriptions represent good-faith estimates based on historical network performance and are not guaranteed minimums. In the event of a verified technical broadcast failure or print omission, the advertiser’s sole and exclusive remedy shall be a comparable “make-good” placement or flight extension of equivalent value.
• Advertiser Intellectual Property Representation: You represent and warrant that you own or hold valid commercial licenses for all logos, photographs, music, voiceovers, trademarks, and claims submitted for your campaign, and you agree to indemnify and hold harmless In State Arts, LLC and its participating media networks from any third-party claim arising from your advertisement’s content.

5.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE ISA ECOSYSTEM, DIRECTORIES, INCOMPAZ+ PLATFORM, AND MARKETPLACE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR GUARANTEED COMMERCIAL REVENUE OR PATRON ATTENDANCE.

5.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IN STATE ARTS, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR FULFILLMENT PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. IN ALL CASES, ISA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE ISA ECOSYSTEM SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO IN STATE ARTS, LLC FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT.

5.3 Indemnification

You agree to defend, indemnify, and hold harmless In State Arts, LLC and its affiliates, officers, and personnel from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your breach of these Terms; (b) any content, listing, or creative asset you submit to a directory, workspace, or media campaign; or (c) your violation of any law or the rights of any third party.

5.4 Governing Law, Venue & Modifications

These Terms and any dispute arising out of your use of the ISA Ecosystem shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in the State of Colorado, and you consent to personal jurisdiction therein. ISA may update these Terms from time to time to reflect new regional directories or platform capabilities by posting the revised Terms on this page with an updated effective date.